Refund policy

SHOP404 accepts eligible returns for store credit or exchanges within 30 days of purchase. Items must be new, unused, undamaged, and returned with all original tags, labels, packaging, and seals attached.

Customers are responsible for return shipping costs unless otherwise confirmed by SHOP404. Store credit or exchanges are usually processed within 5-7 business days after the returned item is received and inspected.

To start a return, customers must email workshop404.gta@gmail.com with the order number and the item they would like to return.

The following items are final sale and cannot be returned or exchanged: costumes, shoes, socks, make-up, face masks, blind boxes, opened blind boxes, art, pop-up shop purchases, live show purchases, and sale items.

Blind boxes are final sale because the item is randomly packed and cannot be resold once opened. Opened blind boxes cannot be returned or exchanged unless SHOP404 confirms a qualifying product issue after review.

Plush items must have their original seal stickers, tags, and packaging intact to be eligible for return or exchange, unless the item is reviewed and confirmed by SHOP404 as defective, fake, or unauthentic.

Purchases made in December have an extended holiday return window and may be returned for store credit or exchanged before January 25 the following year, provided that the item meets all return eligibility requirements.

Final sale items remain final sale during the holiday return period unless SHOP404 confirms a qualifying product issue.