Shipping policy

We usually process and ship orders within 1-3 business days. We ship out orders daily, but processing time may vary depending on order volume and item availability. Business days do not include weekends or holidays. If an item requires extra preparation or availability confirmation, our team will contact you with an update.

Shipping rates are shown at checkout based on your location, order total, package weight, and selected shipping method. For Canada, standard shipping is a flat rate of $12 for orders under $75. For the U.S., standard shipping is a flat rate of $25. Free standard shipping is available on orders over $75 after discounts and before taxes and shipping. If you need express shipping, please contact us before placing your order so we can confirm availability and provide a shipping quote.

International customers may be responsible for duties, taxes, customs fees, or brokerage fees charged by their local customs or carrier. These fees are not included unless clearly stated at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please contact us at workshop404.gta@gmail.com if your package appears to be lost, delayed, or damaged. We purchase shipping insurance for eligible packages and will help you submit a claim when applicable. Please note that claim results are subject to the insurance provider's final decision. SHOP404 is not responsible for carrier delays. If your item arrives damaged, please email us clear photos of the item, outer packaging, inner packaging, and shipping label within 48 hours of delivery so we can review the issue and assist with the next steps.

If you discover a manufacturer defect after opening a blind box, please contact us within 48 hours of opening it and include your order number, clear photos of the item, packaging, and any visible defect. Once reviewed, we may offer store credit, a replacement, an exchange, or another suitable solution depending on product availability and the nature of the issue. Please note that blind box character selection, duplicate pulls, or normal minor paint variations are not considered defects.

The price shown on your order at the time of purchase is final. We do not offer retroactive price adjustments, refunds, or store credit for items that go on sale after an order has been placed.